Turning clients into long-term assets by leveraging data-driven CSM and agile methodologies
Enhancing NPS, CSAT, ARPPU, and reducing Churn to ramp up loyalty and satisfaction.
Bolstering Revenue through strategic customer relationship management.
Boosting LTV and cutting down CAC, leading to improved NRR and ROI.
who are we?
We are Be #ingSuccessful: your go-to partner in strategic CSM (Customer Success Management) and CSopsM (Customer Success Operations Management). Our mission is to elevate your business by implementing cutting-edge CSM strategies grounded in deep financial data analysis and flexible methodologies adaptation. By merging data-driven analytics with PLG (Product-Led Growth), Agile, and Lean6Sigma, we achieve sustainable growth and optimization of your business operations' efficiency.
We will help you develop an effective sales strategy, improve conversions and increase LTV
Development of a growth strategy
We will help you develop a growth strategy based on the analysis of the market, competitors and customer needs
Business process audit
We will audit your company's business processes to identify weaknesses and provide recommendations for their improvement
Training
Our team will train your staff on the services we have implemented to improve their skills and efficiency.
expertise Description
Our employees have experience in Marketing, Customer Success Management and recruitment with businesses in the CIS, Russia, Southeast Asia, India and UAE
Our team specializes in working as with line managers with the participation of teams, and with C-level TOP management.
Interaction process by stages
Cost: free
Purpose: to identify top-level needs according to the SMART model
Result: a work map is drawn up indicating the approximate dates (detailed dates depend on joint efforts) and the cost of work for the project
Top level audit
Detailed audit - paid
Goal: Dive Be #ingSuccessful into your workflow by identifying points of failure
Result: digitization as a functional smartCJM
Work on goals
Purpose: you install
Result: digitized document according to purpose
We have helped various companies achieve profitable goals and improve their business performance using our services. For example, we helped Smart Planner:
Our achievements
This is one example of the demand for Customer Success Management
improve customer loyalty
by
30
increase LTV
by
20
CONSULTING solutions for your business
Turning clients into long-term assets:
Enhancing NPS, CSAT, ARPPU, and Churn to boost loyalty
Amplifying Revenue through strategic customer relationship management
Increasing LTV and reducing CAC, leading to improved NRR and ROI
Once Dmitry came to my broadcast and told his dream. It was important for him to do something valuable for society, not just to work and earn money, but to give people around them opportunities and information. He came for inspiration, and after the broadcast he created his own service community. It has a lot of benefits concentrated in it, all new participants are added there. And I am pleased to feel that another dream has become a reality simply because a person believed in himself. This sets off a whole chain of events where important changes are triggered systemically and organically.
Vostrikova Marina
Head of Search Crowd at Yandex/Ex-Director of Client Service Bitrix24, Saas service
Good afternoon.
First of all, I would like to express my gratitude to the founder of the consulting company Dmitry, who works with me. He helped in many questions, calls after hours and answers all this created a big fat plus for working with this company in the field of implementing Customer Success Management. The result of cooperation is satisfied.
Bobik Igor
Manager of ВебУспех
I like Be #ingSuccessful (formerly Be #inSuccess_chanel) because I, as a CEO with a team, working in different countries, do not drop out of the workflow and successfully move forward. Dmitry (founder and author) of this channel helped me look at sales from a different angle. The Success Management approach has allowed me to increase sales, develop new solutions for current customers, and look at the conversion to the second C2 purchase in a new way.
As a result: I wish Be #ingSuccessful growth and new customers.
Aleksandrov Vladislav
CEO Smart-Planner
There are few communities on the network that are united by the topic of Customer Success. The guys from @insuccess_channel have teamed up to popularize this topic. They systematically and clearly explain in numbers why all this is needed. This is exactly how you need to approach any business systematically and with numbers.
Yuriev Alexander
Telegram channel creator 'Клиентский опыт и качество'
Do you want to improve your business and achieve profitable goals?
Contact us right now to find out how our team can help businesses with ROI, ARPPU, ROMI and NPS metrics, and talk about our successful cases in the field of Customer Success Management
We are ready to answer marketing, sales, customer success management, recruitment questions and provide a free consultation on improving business processes